- What DIY knitted products do you sell?
We offer a variety of DIY knitting and crochet kits, including but not limited to:
crochet doll set
Wool bouquet set
Scarf and hat knitting set
Handbag knitting set
Home Decor Knitting Set
Knitting tools and accessories
Each kit usually contains the required materials and detailed production instructions. Please refer to the product page description for specific content.
- Do you offer international shipping?
Currently, we only offer shipping within the United States.
Shipping to countries or regions outside the United States, including Canada, Europe, Asia, Australia and other regions, is not currently supported.
If the delivery scope is expanded in the future, we will promptly update it in the website announcement.
- How long does it take for order processing?
Most orders will be processed and shipped within 1-3 business days after payment confirmation.
Processing times may be extended during promotions, holidays, or during peak order times.
- How long does delivery take?
Estimated delivery time within the United States:
Standard delivery: 3-7 working days
Remote areas: 5-10 working days
Actual delivery time may vary due to weather, logistics service provider operations or other uncontrollable factors.
- How is the freight calculated?
Shipping costs will be automatically calculated and displayed on the checkout page based on the order amount, product weight and shipping address.
Some products or promotions may provide free shipping, please refer to the website activity description for details.
- How to check the order status?
Once your order is shipped, you will receive a confirmation email with tracking information.
You can check the latest delivery status according to the tracking number in the email.
- Are your products suitable for beginners?
Yes.
We offer DIY knitting kits suitable for different skill levels and indicate on the product page:
Beginner
Intermediate
Advanced
For beginners, we recommend choosing a basic doll, bouquet or scarf collection.
- What materials are included in the kit?
The content of different products varies, usually including:
yarn
Crochet or knitting needle
Filling cotton (for dolls)
Auxiliary accessories
Graphic instructions
Please refer to the corresponding product page for the specific material list.
- Do I need to purchase additional tools?
Most DIY kits already include the basic tools needed to complete the project.
If you need additional tools or replacement parts, they can be purchased separately in the tools section of the website.
- Do you offer refunds or returns?
If you receive damaged, missing or wrong goods, please contact customer service within 14 days after receiving your order.
Products eligible for return must:
Not used
Keep original packaging
Can be sold again
After approval, we will arrange a refund or reissue the goods based on the actual situation.
- Are digital tutorials refundable?
Because digital products can be accessed or downloaded immediately after purchase, digital tutorials, electronic drawings, and downloaded content are generally not refundable unless otherwise provided by law.
- Are subscription services available?
Not provided.
All DIY knitted products on this website are one-time purchases.
No membership subscription fees
No automatic renewal
No regular deductions
Users only need to pay once for the actual ordered goods.
- How long does it take to reply when contacting customer service?
We usually respond to customer inquiries within 1-2 working days.
In case of holidays or peak order periods, the response time may be slightly delayed.
- Can users outside the United States place orders?
Currently, the website only accepts orders with shipping addresses located in the United States.
If the order is filled with an address outside the United States, we may not be able to process or ship it and reserve the right to cancel the order and refund the order.